We Will Make Every Contact Count
The first conversation is often really important and we understand the importance of handling this well. Whoever is chosen to be the person the child, young person or carer talks to, is the one who has the responsibility to make sure the response is a helpful one.
We Will Listen To You And Not Judge You
We will show you we are listening and not judging you. We will care about the issues you share and will do our best to help.
We Will ‘Work With You’ – And Not ‘Do To You’
We will not tell you what to do. We understand you know yourself and your family best. We will enable you to help yourself and won’t make you feel ‘done to’.
We Will Give You One Point Of Contact
We will work with you to identify a lead professional. That may be the person who first understands you need help, or it may be someone better placed to help you, but there will be one point of contact. This person will be your first point of contact who will help make sure the right support is in place.
Our Assessments Will Be Uncomplicated And Robust
We will make sure we understand your situation and will write it down. We will share it with you to make sure you agree. We will talk to family members and sometimes other professionals with your agreement to make sure we have understood your situation.
We Will Take Care Of Your Information
We will look after your personal information and make sure you give us consent before we share it. We will only share it without your agreement if we feel a child or young person is at risk and the law says we must share it for safeguarding reasons.
We Won’t ‘Pass The Buck’
We will help you at the point of enquiry and won’t pass you to someone else until we know they will help you. We will do our best to draw in the support needed rather than just refer you on, not knowing whether help will follow.