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Safeguarding

Safeguarding is about us working together to make sure that children, young people and adults are safe and protected, free from harm, abuse or neglect. Adults should also be free to make their own choices.

We are committed to preventing the abuse of individuals who are vulnerable and we respond promptly when concerns are raised.

If you are worried, concerned, or scared about the way you, or someone you know is being treated, or is treating themselves, don’t keep it to yourself, tell us.

For any concern you consider to be an emergency call 999.

For Children

If you are a child or young person

Call the children's services referral and advice service on 0300 555 0050 during office hours (9am - 5pm).

Out of office hours contact the Emergency Duty Team on 0300 555 8574 or in an emergency call 999.

Alternatively you can call ChildLine on 0800 1111 or email them by visiting www.childline.org.uk.

Report a concern about a child or young person

If you are concerned about a child or young person please call the telephone numbers below.

  • During office hours call the children's services referral and advice service on 0300 555 0050 (9:00 – 5:00 Mon-Fri) .
  • Out of office hours contact the Emergency Duty Team on 0300 555 8574.
  • In an emergency call 999.

If you contact Dudley safeguarding you will speak to a professional who will listen to your concerns. They may take a few details and might need to contact you again but your concern will be dealt with quickly and appropriately.

You do not need to provide your name or give contact details if you do not wish to do so. Anonymous calls will not be ignored.

If you are not happy with the service you receive please contact children’s services corporate complaints by emailing complaints.socialcare@dudley.gov.ukor call 0300 5552345.

Alterntaively you can contact ChildLine on 0800 1111 or email  them by visiting their websitewww.childline.org.uk

For practitioners and those working with children

The Dudley Multi Action Referral Form is an electronic form for referring safeguarding concerns regarding children and young people.

Please complete the form electronically and send it via secure email or encrypted to the single point of access team at MASH_Referrals@Dudley.gov.uk. In addition you can contact us on 0300 555 0050.

For an Early Help Assessment (non statutory) please go to our Early Help pages for more information.

For further guidance go to:

For Adults (aged 18+)

If you are an adult or if you have concerns about someone you know please use the details below to report your concerns or for a referral:

  • Call us 0300 555 0055 and select option 1 (between 9am - 5pm)
  • Alternatively you can use the form below
  • Outside of office hours call 0300 555 8574

If you are contacting us from any agency or organisation regarding allegations or concerns about potential abuse of an adult at risk. 

If, for any reason, that the Adult safeguarding alert/referral online form is unavailable please use this download and complete this form - contact details included.